Who we are

Tommy’s Windows provides installation of uPVC windows and uPVC and composite doors, along with repairs and building alterations in Northamptonshire. This Privacy Policy explains how we collect, use, and protect your personal data in line with UK GDPR and the Data Protection Act 2018.

How to contact us

• Email: hello@tommyswindows.co.uk
• Phone: 07919 867200
• Post: 25 Bailey Brooks Ln, Roade, Northampton NN7 2PT

Personal data we collect

• Contact details such as name, address, email, and phone number.
• Project information including property details, measurements, photos you provide, and preferences such as styles or colours.
• Communications such as emails, forms, and messages relating to quotes, bookings, or aftercare.
• Website usage such as pages visited, IP address, device and browser information, and cookies. See Cookies and analytics below.
• Payment context invoices and payment confirmations. We do not store card details on our systems.

How we use your personal data

• Providing quotes, surveys, installations, and repairs.
• Scheduling appointments and communicating with you about your project.
• Fulfilling warranties and aftercare, including documentation you may need.
• Registering window and door installations with FENSA where applicable.
• Improving our website and services through analytics and feedback.
• Sending service updates or marketing where you have opted in. You can opt out at any time.

Lawful bases for processing

• Contract to provide quotes, supply, and install products or carry out repairs.
• Legal obligation such as FENSA registration and record keeping for tax.
• Legitimate interests for running and improving our business and website in a way that does not override your rights.
• Consent for optional marketing and non-essential cookies. You can withdraw consent at any time.

Sharing your data

We do not sell your personal data. We may share it with trusted service providers that help us deliver our services. Examples include:

• FENSA for installation registration and certification.
• Surveyors, fitters, and subcontractors who work on your project.
• Product suppliers that make made-to-measure items to your specifications.
• IT, hosting, email, and analytics providers that support our website and communications.
• Professional advisors such as accountants for financial records and compliance.

Where a provider is located outside the UK or EEA we take appropriate steps, such as using UK adequacy regulations or standard contractual clauses.

How long we keep your data

• Enquiries up to 24 months.
• Customer records and warranties up to 10 years after completion so we can support aftercare.
• Financial records at least 6 years to meet legal requirements.

Cookies and analytics

Our site uses essential cookies that are needed to run the site. With your consent we may also use analytics cookies to understand how the site is used and to improve content. You can manage cookies in your browser settings. If we implement a cookie banner you will be able to change your preferences there as well.

Your rights

Under UK data protection law you have rights over your personal data. These include the right to access, rectification, erasure, restriction, objection, and data portability. You can also withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details above. You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.

Security

We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is guaranteed to be fully secure, but we work to reduce risk and limit access to authorised personnel and providers.

Children

Our services are aimed at adults. We do not knowingly collect personal data from children under 16.

Changes to this policy

We may update this policy from time to time. We will post the new version on this page and update the date at the top.